Notice to Our Patients of Cybersecurity Event
UF Health takes the privacy and security of our patients' information very seriously. This notice concerns a cybersecurity event that may have involved some of that information.
On May 31, 2021, UF Health Central Florida — including UF Health Leesburg Hospital and UF Health The Villages® Hospital — detected unusual activity involving its computer systems. We took immediate action to contain the event, including reporting it to law enforcement and launching an investigation with independent experts. UF Health’s Gainesville or Jacksonville campuses were not affected.
The investigation determined that unauthorized access to UF Health Central Florida's computer network occurred between May 29 and May 31, 2021. During this brief time period, some patient information may have been accessible, such as names, addresses, dates of birth, Social Security numbers, health insurance information, medical record numbers and patient account numbers, as well as limited treatment information used by UF Health for its business operations. UF Health’s electronic medical records were not involved or accessed.
We have no reason to believe the information was further used or disclosed; however, on July 30, 2021, we began mailing letters to individuals whose data may have been involved and, as a precautionary measure, are offering them complimentary credit monitoring and identity protection services. Patients are also encouraged to review statements from their health insurer, and to contact them immediately if they see any services they did not receive. We also established a dedicated call center for patients to call with questions. If you believe you are affected, but do not receive a letter by Aug. 16, 2021, please call 1-833-909-3926 between 9 a.m. and 9 p.m. Eastern Time Monday through Friday.
UF Health takes this issue very seriously and is committed to taking steps to help prevent something like this from happening again, including enhancing the security of our electronic systems and the information we maintain.