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Electronic health record

We know your health, and the health of your family, is important to you. That's why we have created a free electronic health record portal you can use to securely access your health information anytime.

If you have been a patient at The Villages® Regional Hospital, click here to sign in or register for access to the electronic health record portal.

Technical issues

If you have any difficulty registering or using this service, please contact RelayHealth customer support at 866.RELAY.ME (866.735.2963) or by email at support@relayhealth.com.

Medical emergencies

For urgent medical matters, please contact your doctor's office. For medical emergencies, dial 911.

Frequently asked questions

What's the difference between the electronic health record portal and your online patient account?

The electronic health record portal gives you access to some of your health information such as diagnostic testing results, diagnoses, treatment plans and prescriptions. Your online patient account is a resource for answering your billing questions, viewing up-to-date account information and paying your bills online.

What information is available through the electronic health record portal?

The information available through the electronic health record portal includes portions of your medical record, such as the results of any diagnostic testing like lab results, x-rays and EKGs. It also includes your diagnoses, treatment plans and prescriptions.

Who is RelayHealth?

RelayHealth is a recognized leader in developing and supporting key improvements in healthcare information technology. They provide the platform and security for our electronic health record portal.

Does it cost anything to view my health records online?

No, it is free to register and use the electronic health record portal for The Villages® Regional Hospital.

Why doesn't all of my health information show up on the electronic health record portal?

The electronic health record portal was launched April 15, 2014. Only records for hospital services after this date are accessible through the electronic health record portal.

How can I get a copy of my complete medical record?

For information on obtaining a complete copy of your medical records, contact our medical records department at the hospital where you received care.

Hours of operation

Monday through Friday, 8 a.m. to 4:30 p.m. Call 352.751.8148 for more information.

Release of information

Option 1: Request records electronically

If you would like to request your records electronically, please click here.

Central Florida Health contracts with Ciox, Inc. for our release of information services. View the rates for copies of medical records.

Option 2: Request records by mail

If you would like your records mailed to you, please complete this form and mail it along with a copy of your driver's license or other government-issued identification to the address below.

TVRH, Attn: HIS Dept.
1451 El Camino Real
The Villages, FL 32159

Option 3: Request records in person

If you would like to come to one of our facilities to pick up your records, please complete this authorization form and bring your driver's license or other government-issued identification to The Villages® Regional Hospital.

TVRH
East Campus, 2nd Floor
1501 N. U.S. Highway 441, 1800 Building
The Villages, FL 32159